When Will My Order Ship?
Track your order by clicking on View Order Status found in your order and shipping confirmation email.
Due to the COVID-19 coronavirus pandemic, there are currently significant production and shipping delays.
We are working very closely with our suppliers and delivery partners to minimize disruptions and resolve these challenges as soon as possible.
Our aim is to keep customers informed wherever possible to any order delays. These continue to be extraordinary times and we thank all our customers for their continued patience and understanding.
What types of delivery service do you offer?
With Standard Delivery your order is delivered to your door. There are no delivery appointments and no packaging removal.
With Threshold Delivery your order arrives “across the threshold” or will be placed inside the first available dry area. For a home, this is inside the front door. For an apartment or office building, this is in the first-floor lobby. Orders will NOT be taken up any flights of stairs. This does not include unpacking or debris removal.
Standard White-Glove Delivery
With a scheduled delivery, your order will be brought to your room of choice, unpacked, and the debris will be removed. Assembly is NOT included. Your signature is required.
Premium White-Glove Delivery
With a scheduled delivery, your order will be brought to your room of choice, unpacked, assembled as needed and inspected. The debris will be removed. Your signature is required.
Do you offer free shipping?
There is a minimal $250 charge for shipping your order unless a promotion is being offered.