We value your privacy and security which is why security measures were put in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL encryption technology. All of your personal information, including your credit card information and sign-in password are stored in encrypted format at all times.
How do I get in touch with you?
We are here to assist you with anything you might need. Feel free to contact us here.
What’s the status of my order?
Track your order by clicking on View Order Status found in your order and shipping confirmation email.
I want to cancel or change my order.
If you want to cancel or change your order you must call or email us within 24 hours of placing your order: firstname.lastname@example.org or 347-292-7574. We will make every effort to accommodate your request.
For emails please include “Cancel my order” or “Change my order” in the subject line.
How long till I receive my order?
The lead time for each item is displayed on the product page under Shipping Details.
Many of our items ship within a few days.
For made-to-order items, lead times vary and can range from 5-12 weeks. Once your order ships, transit time will depend on the destination.
We will provide you with an estimated delivery time frame at the time of your order.
I’d like to return my order.
Your satisfaction is our goal! We accept returns within 90 days of receiving your order.
Unfortunately we do not accept returns for any item that is made-to-order. The "Returns" tab on each product page indicates weather the item can be returned.
If you feel like you have received a defective or damaged product, please reach out to us and we will have the item replaced or repaired. Please make sure to include images and descriptions of the damage.
Do you sell copies of original designs?
We only sell authentic pieces, authorized and licensed designs that are made by the original manufacturers.
Where are your products manufactured?
Most of our goods come from Europe. We work with factories in Italy, Spain, Denmark and the Czech Republic. We do not source furniture from Asia.
Can I get some fabric swatches?
Sure! If you need fabric or finish samples, please visit our Swatches page.
Do you ship internationally?
We currently ship directly to the US.
For shipping to all other countries, we may be able to accommodate that. Please reach out to email@example.com